Pierce Library: OER/ZTC: Computer Applications & Office Technologies

CAOT OER

Customer Relations by Victoria J. Farkas (Editor)
ISBN: 9781617613692
Publication Date: 2021-03-11
This book presents topical research data in the study of customer relations, including how consumers use Alan P. Fiske's relational models framework to construct their relationships with service organizations; measuring corporate Customer Relationship Management (CRM) strategy; and identifying the relational benefits influencing customer loyalty.
Finding a Job; Dream Jobs by M. G. Higgins; P. J. Gray
ISBN: 9781680214093
Publication Date: 2017-03-23
JOB SKILLS: Build students job skills with this five-book set. Important aspects of jobs and managing basic skills on your own are explored in these nonfiction/fiction flip books. Topics include: preparing a resume, finding a job, job interview basics, how to act on the job, and employee rights.
How to Act Right on the Job; Choices by M. G. Higgins; P. J. Gray
ISBN: 168021411X
Publication Date: 2017-03-23
JOB SKILLS: Build students job skills with this five-book set. Important aspects of jobs and managing basic skills on your own are explored in these nonfiction/fiction flip books. Topics include: preparing a resume, finding a job, job interview basics, how to act on the job, and employee rights.

Customer Centric Strategy - Open Textbook Library
Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures.
Education and Career Planning Open Course
This online course is at the provincial ABE level (grade 12 equivalent) and can be used as an elective course towards the BC Adult Grad Diploma. It enables colleges to offer the course on their platforms, use their own instructors, and earn their own FTE’s. The course includes learning modules, student activities and assignments. The goal of Career Planning is to enhance the life and employment readiness skills of adult learners.
Social Media and Your Job Search
Social Security Administration Ticket to Work Social Media information
Soft Skills to Pay the Bills
"Skills to Pay the Bills: Mastering Soft Skills for Workplace Success," is a curriculum developed by ODEP focused on teaching "soft" or workforce readiness skills
Workforce Fundamentals
Libretext version of the BC education and career planning course